Question 1

Hey how do i know is trustable

Accepted Answer

We are working with many online creators to conduct reviews. You can watch their content by searching for ICUANUTY on tiktok.Our payment is trustworthy and guaranteed, the product will arrive at your home after payment

Question 2

What products does ICUANUTY sell?

Accepted Answer

We mainly offer LEGO display frames, LEGO wall frames, acrylic display cases, dust-proof display boxes, and custom display solutions for collectible models. Our products are designed for LEGO Technic, LEGO Speed Champions, LEGO Icons, Formula 1 car models, supercars, helmets, and other collectible sets.

Question 3

Are your display frames made specifically for LEGO sets?

Accepted Answer

Yes. Many of our display frames and display cases are designed around specific LEGO sets, including LEGO Technic cars, LEGO Formula 1 models, LEGO Speed Champions cars, LEGO Icons vehicles, and other popular collector sets. Each product page will list compatible models whenever applicable.

Question 4

How do I contact customer service?

Accepted Answer

You can contact our customer service team through the email or contact form listed on our website. We usually respond within 24 hours on business days.

Question 5

Do you offer bulk or wholesale orders?

Accepted Answer

Yes. We support bulk orders and wholesale inquiries for collectors, stores, clubs, display studios, and business customers. Please contact us with your required quantity and product details for a quotation.

Question 6

Do you have retail store locations?

Accepted Answer

ICUANUTY is mainly a global online store. Our office operations are based in Hong Kong, and we serve customers worldwide through our online store.

Question 7

Do you offer active discount codes or promotions?

Accepted Answer

Yes. ICUANUTY may offer seasonal promotions, limited-time discounts, and special offers. Please check our homepage, announcement bar, or product pages for current deals.

Question 8

Can I use multiple discount codes at the same time?

Accepted Answer

Usually, only one discount code can be used per order unless otherwise stated. Some automatic discounts may not combine with other promotions.

Question 9

Are the backgrounds based on official racing team designs?

Accepted Answer

Our backgrounds are collector-style decorative designs inspired by racing display aesthetics. ICUANUTY is an independent brand and is not sponsored, authorized, or endorsed by LEGO or any racing team.

Question 10

Are LEGO set names used only for compatibility?

Accepted Answer

Yes. LEGO set names and numbers are used to help customers identify compatible display frames and display cases. LEGO models are not included with ICUANUTY products.

Question 11

How long will it take to receive my order?

Accepted Answer

We will ship within 1-3 working days after payment. The average transportation time is 7 to 10 working days, The time of customized products will be determined based on the production time. Please refer to the shipping page policy for shipping times.Contact customer service at support@icuanuty.com for any questions.thanks

Question 12

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 13

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 14

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or email me : support@icuanuty.com;

Question 15

About iCUANUTY

Accepted Answer

Welcome to ICUANUTYFounded in 2020 in China, ICUANUTY has quickly become a trusted name in crafting acrylic display cases, shelves, frames, and lighting solutions for LEGO and other popular collectible toys. Our mission is to provide LEGO enthusiasts and toy collectors with innovative, stylish, and durable display options

Question 16

Need to consult product details？

Accepted Answer

Please leave your questions and we will answer it as soon as possible.Our display boxes and display wall mount can be customized. Just tell us your requirements and we will contact you.

Question 17

if can customized product？

Accepted Answer

yes,We support customized display boxes and display frame ,speed champion frame and so on . You can browse our customization menu for details.Or tell us your demand details on your order(https://www.icuanuty.com/collections/custome-made) .and we will contact you after we get the news .thank you

Question 18

Customized Services ？

Accepted Answer

Please tell us the customized content, and the country ,city of shipment, thank you

Question 19

What is your contact info?

Accepted Answer

You can reach us at support@icuanuty.com/ or chat with us online. Our Customer Service Center is available Mon-Fri from 9 am to 6 pm EST. We aim to respond to your inquiry within 24 hours.

Question 20

Payment failed？

Accepted Answer

We support credit card, paypal, debit card, Apple pay, Google pay payment. If the payment fails, please consult the card issuer or contact us. Thank you.

Question 21

Does it ship to my country?

Accepted Answer

If you need the order delivered to another city, just contact our customer service to check if delivery is available!ship to most countryAustraliaAustriaBelgiumBulgariaCanadaCzech RepublicCyprusDenmarkEstoniaFranceGermanyGreeceHungaryNetherlandsIndonesiaIrelandIsraelItalyCote d’IvoireJapanKuwaitLuxembourgLithuaniaMalaysiaMexicoPhilippinesPolandPortugalQatarRomaniaSerbiaSingaporeSlovakiaSloveniaSpainSwedenSwitzerlandUKUS

Question 22

Order problems come from other purchasing channels

Accepted Answer

"Thank you for contacting us. Please let us know where the purchase channel you bought, order number, and the issue and shipping address. We will get back to you promptly once we see your message. If we do not respond online in timely, please leave your email.we will contact you in 24hours. Thank you."

Question 23

I bought multiple, is there a discount?

Accepted Answer

Yes, we have year-round discount ,if want more discount, please contact customer service, we will launch promotional coupons from time to time, thank you.

Question 24

Is there a logo on the product?

Accepted Answer

if there is a blurry lego on the picture, there is a clear logo on the product, and you can provide the model number to show you a clear icon

Question 25

How do i request for 80x50cm wall frame?

Accepted Answer

You only need to buy the product you want (no mark, the default is 75*45), and make a comment in the order comment place, if you are not sure, you can send an email to us to make an order mark

Question 26

Do you have building blocks(MOC) to buy

Accepted Answer

We are launching MOC, please follow our website

Question 27

Does the display wall frame/case include building blocks?

Accepted Answer

the display wall frame/case is not include bricks

Question 28

Why hasn't my product arrived yet?

Accepted Answer

You can use the tracking number to check the website: https://www.17track.net; Or leave your order number, we will help you check later

Question 29

Need to update your shipping address?

Accepted Answer

Reply with the correct details within 1 hour, and we’ll adjust it before processing!

Question 30

What sizes/colors are available for this product?

Accepted Answer

We have many models and sizes, and it is written on the details page, if you need more details, please leave a message, we will reply you within 24h

Question 31

Can I cancel the order?

Accepted Answer

May I ask what made you cancel the order？，Please leave your order number and we will process it within 24 hours

Question 32

What is our contact information?

Accepted Answer

Our customer service email: support@icuanuty.com, Whatsapp: +86 15361620549

Question 33

Is the LEGO model included with the display frame?

Accepted Answer

No. LEGO models are not included. ICUANUTY only sells display frames, display cases, background boards, acrylic covers, and related display accessories. Any LEGO model shown in product images is for demonstration purposes only.

Question 34

Are ICUANUTY products official LEGO products?

Accepted Answer

No. ICUANUTY is an independent display solutions brand. LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize, or endorse our website or products.

Question 35

What materials are used in your LEGO display frames?

Accepted Answer

Our display frames are typically made with durable aluminum alloy frames, high-transparency acrylic panels, and high-definition printed background boards. The materials are selected to provide a clean appearance, dust protection, and long-term display performance.

Question 36

What makes ICUANUTY LEGO display frames different?

Accepted Answer

ICUANUTY focuses on turning LEGO models into wall art. Compared with placing your LEGO set on a shelf, our LEGO wall frames help save space, reduce dust exposure, improve visual presentation, and make your collection look more like a premium display piece.

Question 37

Do you offer free shipping?

Accepted Answer

Yes. We offer free standard shipping on eligible orders to many supported regions. Shipping availability and delivery time may vary depending on the product, warehouse, and destination country.

Question 38

Where do you ship from?

Accepted Answer

Depending on product availability and destination, orders may ship from different warehouses or production facilities. We work with reliable logistics partners to deliver orders safely and efficiently.

Question 39

How long does shipping take?

Accepted Answer

Delivery time depends on your destination and product availability. Orders are processed first and then shipped through available logistics channels. Estimated delivery times are shown on the product page or shipping policy page when available.

Question 40

Why does my order take longer to ship?

Accepted Answer

Some large display cases, integrated covers, or custom display products may require additional handling or batch transportation. Certain one-piece covers cannot be shipped individually from China and may need to be transported in bulk to a regional warehouse before final delivery.

Question 41

What shipping carriers do you use?

Accepted Answer

We work with trusted logistics providers such as UPS, DHL, FedEx, USPS, EMS, YunExpress, and other regional carriers. The final carrier depends on destination, warehouse location, and package size.

Question 42

Will I receive a tracking number?

Accepted Answer

Yes. Once your order has been shipped, we will provide tracking information by email. You can use the tracking number to follow your shipment status.

Question 43

Why is my tracking information not updating?

Accepted Answer

Tracking updates may take a few days to appear after shipment, especially during customs processing, international transit, or carrier handover. If your tracking has not updated for a long time, please contact us and we will help check the status.

Question 44

Do I need to pay customs duties or taxes?

Accepted Answer

Customs duties, taxes, and import fees depend on your country’s regulations. In many cases, we try to provide a smooth international shipping experience, but local customs policies may vary.

Question 45

Can I change my shipping address after placing an order?

Accepted Answer

Please contact us as soon as possible if you need to change your shipping address. If the order has not been shipped yet, we will do our best to update it. Once the package has been shipped, address changes may no longer be possible.

Question 46

Are large LEGO display cases difficult to ship?

Accepted Answer

Large acrylic display cases and one-piece covers require more careful packaging and shipping. Some products may need special logistics arrangements to reduce damage risk during long-distance transportation.

Question 47

Why are some display cases shipped in batches?

Accepted Answer

Some integrated covers or large acrylic parts are difficult to ship individually because of size, material structure, and damage risk. In these cases, we may ship products in batches to regional warehouses before arranging final delivery.

Question 48

Can I order display frames for a full LEGO F1 collection?

Accepted Answer

Yes. If you are building a full LEGO F1 collection, you can order compatible frames for multiple team cars. For larger quantities, please contact us to confirm stock, shipping, and possible bulk support.

Question 49

Why do some LEGO display frames take longer to ship?

Accepted Answer

Some large frames, integrated covers, and model-specific display products require special packaging or batch transportation. This helps reduce damage risk during long-distance shipping.

Question 50

Can I buy several LEGO display frames in one order?

Accepted Answer

Yes. You can purchase multiple LEGO display frames in one order. For large or heavy items, they may be shipped in separate packages depending on warehouse availability and logistics requirements.

Question 51

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.or contact us: support@icuanuty.com

Question 52

Can I exchange an item?

Accepted Answer

If the product gets damaged during shipping or has quality issues, feel free to contact our customer service for an exchange!

Question 53

What should I do if my product arrives damaged?

Accepted Answer

Please contact us within a reasonable time after delivery and provide photos of the damaged product, packaging, and order number. If the damage is caused during shipping or by a product issue, we will help arrange a suitable solution.

Question 54

What if some parts are missing?

Accepted Answer

Please contact our customer service team with your order number and photos of the received package. We will check the issue and help arrange replacement parts when applicable.

Question 55

Do you offer refunds?

Accepted Answer

Yes. Refunds may be available for eligible returns, damaged items, wrong items, or approved order issues. Refund conditions depend on the specific case and our return policy.

Question 56

What if I ordered the wrong frame for my LEGO set number?

Accepted Answer

Please contact us as soon as possible with your order number and the correct LEGO set number. If the order has not shipped, we will try to help adjust it. If it has shipped, return or exchange options depend on our policy.

Question 57

Can I exchange a display frame if it does not fit my LEGO model?

Accepted Answer

If the product was ordered incorrectly or the LEGO model dimensions were not confirmed, exchange options may depend on item condition and return eligibility. Please contact us with photos and your LEGO set number for support.

Question 58

Are there more detailed pictures of the product?

Accepted Answer

Sure! Just reach out to our customer service team, and they'll send you more detailed photos.

Question 59

Do you have LED lighting options for LEGO models 10295 and 42207? What's the price and connection details?

Accepted Answer

Yes, we offer LED lighting solutions for both LEGO 10295 and 42207 displays. For specific pricing, connection methods (e.g., power source, installation steps), and compatibility details, please contact our customer service team. They'll provide personalized info based on your display needs!

Question 60

My Back to the Future wallboard has a spelling mistake. Can I replace just the picture without the frame and glass?

Accepted Answer

Yes, we can help you replace the printed picture separately! Please reach out to our customer service team and provide your order number along with a photo of the misspelled design. Our team will confirm the details and arrange for a replacement picture to be sent—no need to return the frame or glass. Just let us know if you have any other questions!

Question 61

How much is the display case for the speed champion (1:32) & how can I buy it?

Accepted Answer

You can search for speed Champion

Question 62

How to customize?

Accepted Answer

If you need to customize the product, you can contact customer service by email, or put forward your needs in the chat box.

Question 63

What customization needs to offer

Accepted Answer

To customize different sizes of display case, you need to provide the corresponding size. Display case and display wall frame can be used to design their own background patterns, or our designers can help design, knowing that you are satisfied. For other product needs, please contact customer service

Question 64

Hi, I bought the Concorde painting from you but it arrived without the hooks to hang it. What can I do?

Accepted Answer

Hello, I'm sorry that there are no accessories in the product. We will send you the accessories by fast express. Please give me your order number and we will send it out immediately after verification. Thank you for your support.

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